Customer Centricity

Over the years, the bank has developed long-term relationships with its customers by being their preferred financial solutions partner, leveraging deep insights and superior services.

At UCBL, customer centricity has always been the foundation of our business. Customer centricity is simply the idea that a business puts its customers first; they are literally at the “centre” of everything the business does.

Every decision is done with the customer in mind, considering whether it will help create a positive experience for them. By being customer-centric we mean that we wouldn’t even exist without our clients. By making them the focus, the bank seeks to improve loyalty, creating long-term financial stability.Despite challenges, industry uncertainties, regulatory constraints, technological changes, and economic volatilities, we have never lost sight of this critical fundamental principle that defines our working.Customer centricity is important because it helps us build better relationships with our customers, helps us to achieve a positive and personalized experience for our customers and in parallel it helps us increasing our reach to people and thereby leading to more business.It also makes it easier for our employees to pay more attention to our customers. It also helps us bring down operational costs as we focus on improving customer satisfaction.

Expanding our wings: Taking a Leap towards pan India presence

We always believe that it is our work to expand our wings to the new extends. With this thought we had approached the Bankers’ Bank i.e.”Reserve Bank of India” to seek permission for expanding to other states and we are glad to share this good news with all our associates/customers, that we have got the approval of RBI to expand our bank’s area of operation to Kichha block of another nearby state i.e. UTTARAKHAND and to become a Multi-state Co-operative Bank. Our only wish is that bank’s progress reaches the heights, its visionaries had thought of. Seeing our experience, we feel happy at the pace and the direction in which we are going.

Strengthening our roots : New Roots, New Initiative

In order for any business to be effective, it must be solidly grounded.Our bank has also stepped further in its zeal to increase the quality of its workforce and in order to strengthen the same, our bank has recently purchased an institutional plot to start its own TRAINING Centre in Ramganga Nagar Yojana of BDA and looks upon the upcoming opportunities “as and wherever available” to combat its future readiness of expansion.

We make sure that standards of administrative and managerial practice are established and enforced that allow us to be different from the rest of our competition while allowing us to make adjustments fairly quickly.Internal efficiencies are one part of the root system that helps us to ground our system firmly.Assuring to carry forward the robustness of our banking model, we have always looked upon to strategically keep moving with a pace good enough to survive the odds, while at the same time increase our reach towards people and serve them the best possible.Urban Co-operative Bank had started its journey from Bareilly District around 26 years ago and it is time to pay back to the city in the form of new branches to serve more and more people, in and around the city.

With due permissions from RBI, we have four upcoming branches at strategic locations mentioned below

1. Karamchari Nagar/Mini Bye Pass Road.
2. Suresh Sharma Nagar / Satellite Bus stand road
3. Aonla, distt. Bareilly
4. Faridpur, distt. Bareilly

Stronger workforce

Skills are a foundation of decent work. A skilled workforce for strong, sustainable and balanced growth is a must in every organisation, and we are no different in believing the same.

Each organisation’s prosperity depends on how many of its people are in work and how productive they are, which in turn rests on the skills they have and how effectively those skills are used.

With the upcoming advancements in technologies, a stronger workforce is the need of the hour.

Considering the new upcoming branches and with the expansion of our area of operation, we have recently recruited some new officers to cater to our need of building a stronger workforce and very soon , we are all set to hire some more young minds with the upcoming recruitment drive.

We welcome them aboard towards our journey of success and wish them all the good luck for their future.

Digitally more powerful than ever

Our Bank has taken significant steps to simplify banking for its customers by the smart use of technology. The Bank has always focused on meeting the financial needs of its customers by providing high-quality products and services through regular customer engagements. Being digitally powerful, our sharp eye for details in identifying key insights about customer needs helps us to create value to provide meaningful and powerful digital tools of banking to our customer.

Keeping in mind about the digital and technological enhancements, key digital milestones have been achieved by us in this year.

UPI Services: The much awaited UPI services has been launched smoothly and successfully in the month of July 2022 and the UPI services are available on all major platforms including BHIM, Google pay, Paytm etc.

We are working to build effective plans that focus on creating and connecting our customers to the world, all while keeping our need for digital success in mind.

Internet Banking had always been a dream run and we can proudly say that we are on our path of success with the Internet Banking Approval awarded to us by RBI on 22.08.2022.

Having said that, we believe that in no time our customers will be able to make transactions at their ease and on their fingertips once the implementation part is completed.

OWN IFSC: It gives me immense pleasure to announce that RBI has allotted us our much awaited own IFS Code i.e UCLB0000001.

Our long term vision of attaining independent platforms for RTGS/NEFT services, and getting rid of the tag of being a sub-member bank is about to be achieved as we are going through the final phase of our IFSC implementation. The Centralised Direct Membership Status from RBI is a true achievement in all senses as it required a lot of financial benchmarks to be fulfilled just for the application purpose. We are working with all our heart to devise and implement digital strategies that drive growth.

FINACLE Core Banking Solution (CBS) Implementation: Core Banking Solutions have their own importance ever since their inception into banking. FINACLE (From Infosys) has been a key achiever as a Core Banking Software and is looked upon as a standardised product in the entire banking industry.

We have been working upon in Swiftcore CBS software since long and in our quest for achievements and our zeal to stay at par, UCBL has decided to standardise its banking software and has moved a step further.

UCBL will soon be switching over to SAAS (Software as a Service) model of FINACLE anytime soon as the background processes are already catching up pace for the migration.

PFMS: Bank is integrated with PFMS, which is essential for distributing subsidies and various other government grants.

As a chairperson of the bank, I am humbled and grateful to be a part of this bank and truly appreciate the confidence and trust our shareholders, management, staff and most importantly our customers have shown towards us.

We still have a lot more to achieve.....!

With best wises